The automatic closing feature of a refrigerator's door is something we just don't think about. When you let go of the door when it is opened, a cam in the door hinge provides the closing action required to shut the door. If your Whirlpool Conquest series refrigerator's door does not close on its own, chances are the cam mechanism is broken. It is possible, however, to replace the cam.
Unplug the refrigerator. Open the door that contains the faulty cam.
Remove the screw securing the upper hinge cap, using a Phillips screwdriver.
Unscrew the screws securing the top hinge, using a 5/16-inch nut driver. Remove the hinge. Lift the door off of the lower hinge and set it on the floor on top of a blanket to avoid scratching it.
Loosen the middle screw of the lower doorstop, using a 5/16-inch nut driver. Do not remove it completely. Remove the outer screw of the lower doorstop.
Rotate the doorstop 90 degrees. Remove the broken closing cam mechanism.
Insert the new closing cam into position. Rotate the doorstop to align the screw holes. Reinstall the screw, using a 5/16-inch nut driver. Do not tighten the screw.
Align the hole in the closing cam with the hole in the door. The lower hinge pin will go through these holes so they must be in perfect alignment. Tighten the screws, using a 5/16-inch nut driver.
Reinstall the door onto the lower hinge pin. Rock the top of the door into position. Reinstall the upper hinge and hinge screws. Do not tighten the screws.
Close the door and check the door gap in your Whirlpool Conquest refrigerator. The gap should be of equal distance to the other door along its entire length. Move the top of the door left or right to obtain perfect alignment, if necessary.
Tighten the top hinge screws. Reinstall the top hinge cap. Open the door and let it go. The door should close on its own.